Refund, Returns and Exchanges Policy

Returns & Refunds

1.1 Return Prior to Order Processing

DIY Court Canada offers a complete refund on any order that has not yet been packaged, processed or has left for delivery. The interpretation of packaged, processed or left for delivery will be at the sole discretion of DIY Court Canada.

1.2 Return Due To Change Of Mind (Basketball Hoops ONLY)

DIY Court Canada will happily accept returns due to change of mind for any original and unopened packaging. This request must be received within 30 days of delivery.

The customer will be responsible for the coordination and cost of any return shipping. DIY Court Canada will not reimburse for this cost.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

DIY Court Canada will refund 65% of the value of the goods returned but will NOT refund the value of any shipping paid as noted above. The 35% restocking charge relates to restocking the item, incurred unpackaging expenses and admin related to the initial and return shipment.

1.3 Return Due To Change Of Mind (Court Kits)

DIY Court Canada cannot accept any returns or refunds on court kits. All court kits are made to order with the clients exact specification and thus can not be resold.

1.4 Return Due To Change Of Mind (Accessories, Assembly etc.)

DIY Court Canada may be able to accommodate a return or refund for any accessories or assembly services. However, it will be at the sole discretion of DIY Court Canada to determine if a return or refund is possible (partial or complete) and if any restocking & admin fees apply.

Exchanges

Certain circumstances may allow for an exchange of items. Please connect with our team at: orders@diycourt.ca to find out more.

Customers are responsible for all shipping & restocking fees associated with an exchange.